PRIVACY POLICY
Last updated: 16/05/2026
This Privacy Policy is intended to inform users of the website www.chateaudecharmeil.com about how their personal data may be collected, used, stored and protected by CHATEAU DE CHARMEIL.
CHATEAU DE CHARMEIL attaches great importance to the protection of the privacy and personal data of users of its website.
1. DATA CONTROLLER
The controller of the personal data collected through the website is:
CHATEAU DE CHARMEIL
Simplified joint-stock company
12 rue du Château
03110 Charmeil
France
Represented by:
Mr Charles-Étienne Roy
President of CHATEAU DE CHARMEIL
Owner of Château de Charmeil
Email: info@chateaudecharmeil.com
Mr Charles-Étienne Roy is also the contact person for any request relating to the protection of personal data.
2. PERSONAL DATA THAT MAY BE COLLECTED
When using the website, CHATEAU DE CHARMEIL may collect certain personal data concerning users.
The data that may be collected includes in particular:
– surname;
– first name;
– email address;
– telephone number;
– postal address, where applicable;
– information relating to a stay request;
– desired stay dates;
– number of persons concerned by a booking or request;
– information relating to an event request;
– content of messages sent via the website, by email or by telephone;
– information required to manage a booking;
– information required for invoicing;
– technical browsing data, where applicable;
– cookie preferences.
CHATEAU DE CHARMEIL only collects data necessary to process requests, manage bookings, perform its services and comply with its legal obligations.
3. WHEN DATA IS COLLECTED
Personal data may be collected in particular when the user:
– visits the website;
– completes a contact form;
– sends a request by email;
– makes a booking request;
– requests information about rooms, the gîte or events;
– communicates with CHATEAU DE CHARMEIL by telephone;
– uses a booking platform linked to the website;
– accepts, refuses or configures cookies.
4. PURPOSES OF PROCESSING
The personal data collected may be used for the following purposes:
– responding to information requests;
– processing contact requests;
– managing booking requests;
– organising stays;
– organising private or professional events;
– preparing quotations, booking confirmations, invoices or administrative documents;
– monitoring the customer relationship;
– managing arrivals, departures and on-site services;
– meeting legal, accounting, tax or administrative obligations;
– ensuring website security;
– improving website operation and user experience;
– managing users’ cookie preferences.
Personal data is not used for purposes incompatible with these purposes.
5. LEGAL BASES FOR PROCESSING
The processing of personal data carried out by CHATEAU DE CHARMEIL is based, depending on the case, on the following legal bases:
– the performance of pre-contractual measures, in particular when a user sends a request for information, a quotation or a booking;
– the performance of a contract, in particular in the context of managing a booking, a stay or an event;
– compliance with a legal obligation, in particular accounting, tax or administrative obligations;
– the legitimate interest of CHATEAU DE CHARMEIL, in particular to manage customer relations, ensure website security and manage its activity;
– the user’s consent, in particular for non-essential cookies or certain communications where required.
6. RECIPIENTS OF DATA
Personal data is intended for CHATEAU DE CHARMEIL and the persons authorised to process it in the context of the operation of the establishment.
It may also be transmitted, where necessary, to:
– technical service providers involved in the operation and hosting of the website;
– booking platforms or payment service providers, where applicable;
– accounting, legal or administrative service providers;
– competent authorities, where required by law.
CHATEAU DE CHARMEIL ensures that its service providers only have access to the data necessary for their mission and process it in accordance with applicable regulations.
7. DATA RETENTION PERIOD
Personal data is retained for no longer than is necessary for the purposes for which it was collected, subject to legal retention obligations.
As an indication:
– data relating to contact requests is retained for the time necessary to process the request and for reasonable follow-up;
– data relating to bookings and invoicing may be retained for the duration required by accounting, tax and legal obligations;
– data relating to cookies is retained for the periods specified in the Cookie Policy;
– data required to defend legal rights may be retained for the applicable limitation periods.
8. USER RIGHTS
In accordance with the applicable regulations, users have the following rights concerning their personal data:
– right of access;
– right of rectification;
– right to erasure;
– right to restriction of processing;
– right to object;
– right to data portability, where applicable;
– right to withdraw consent at any time where processing is based on consent;
– right to define instructions concerning the fate of their data after death, where applicable.
To exercise these rights, users may contact:
info@chateaudecharmeil.com
The request must be sufficiently precise and may be accompanied by proof of identity if necessary.
9. RIGHT TO LODGE A COMPLAINT
If a user considers that the processing of their personal data does not comply with applicable regulations, they may lodge a complaint with the competent supervisory authority, in particular the CNIL in France.
Website: www.cnil.fr
10. DATA SECURITY
CHATEAU DE CHARMEIL implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no transmission or storage system can guarantee absolute security. Users are therefore invited to take the usual precautions when transmitting information online.
11. TRANSFERS OUTSIDE THE EUROPEAN UNION
Where personal data is transferred outside the European Union, CHATEAU DE CHARMEIL ensures that the transfer is carried out in accordance with applicable legal safeguards.
12. COOKIES
The website may use cookies and other trackers.
Users are invited to consult the Cookie Policy for information about the cookies used, their purposes, their retention period and how to accept, refuse or configure them.
13. THIRD-PARTY SERVICES
The website may contain links to third-party services, including booking platforms, payment services, mapping tools, social networks or external content.
These third-party services may collect and process personal data under their own responsibility.
Users are invited to consult the privacy policies of the services concerned.
14. CHANGES TO THIS POLICY
CHATEAU DE CHARMEIL reserves the right to modify this Privacy Policy at any time in order to adapt it to changes in the website, its services, its activity or applicable regulations.
The applicable version is the one published on the website on the date of consultation by the user.
15. CONTACT
For any question relating to this Privacy Policy or the processing of personal data, users may contact:
CHATEAU DE CHARMEIL
12 rue du Château
03110 Charmeil
France
Telephone: +33 7 88 51 18 42
Email: info@chateaudecharmeil.com